EDUCATIONAL SERVICES QUALITY FORMATION FOR STATE CIVIL EMPLOYEES (ON THE EXAMPLE OF “THE HIGHER SCHOOL OF INNOVATIVE MANAGEMENT SUPERVISED BY THE HEAD OF THE REPUBLIC OF SAKHA (YAKUTIA)”
DOI: 10.23951/1609-624X-2018-7-160-167
This paper examines the issues of forming a qualitative assessment of educational activities in the system of additional professional education of civil servants. The main principles for assessing the quality of educational activity are revealed. The article states that the scientific understanding of estimating the quality of educational services in the sphere of the additional professional training does not yet meet the real needs in practice. The results of the study, which determines the need for additional professional education for civil servants in management, are presented. The relationship between the need for additional training and personal attitude to the school has been established. The productivity and effectiveness of the organizational and educational conditions required for the effective implementation and developing the quality assessment model for educational activities in the system of additional professional education for state civil employees are determined. The structural and functional model for the quality assessment of educational services with the participation of consumers is suggested. According to this model selfexamination, introspection and external expertise (reflection, research, design of the educational environment) become the leading methods of the assessment. Thus, the position of the teacher changes. The teacher becomes an expert both in relation to his activity and in relation to the activity of the student, who is also placed in the position of an expert regarding his pedagogical activity and achievements in working with students.
Keywords: quality of educational activity, quality assessment, educational needs, consumers, professional competencies, additional professional education, professional retraining, state civil service, motivation
References:
1. Potashnik M. M. Kachestvo obrazovaniya: problemy i tekhnologiya upravleniya RAO [Quality of education: problems and technology of management of RAS]. Moscow, Ped. obshchestvo Rossii Publ., 2002. Pp. 200–350 (in Russian).
2. Romashkina G. F. Otsenka kachestva obrazovaniya: opyt ehmpiricheskogo issledovaniya [Assessment of the quality of education: the experience of empirical research]. Universitetskoye upravleniye – Journal University Management: Practice and Analysis, 2005, no. 5 (38), pp. 83–88 (in Russian).
3. Karasev А. P. Issledovaniye povedeniya potrebiteley [Investigation of consumer behavior]. Organizatsiya i provedeniye marketingovykh issledovaniy na rynke obrazovatel’nykh uslug: tez. dokl. seminara (Moskva, 3 okt. 2002 g.) [Organizing and conducting marketing research in the educational services market: abstracts from the seminar reports (Moscow, October 3, 2002)]. Moscow, MESI Publ., 2002. Pp. 15–18 (in Russian).
4. Novikov А. M. Kak otsenivat’ kachestvo bazovogo professional’nogo obrazovaniya? [How to evaluate the quality of basic vocational education?] Spetsialist, 2007, no. 9, pp. 2–6 (in Russian).
5. Аndryukhina L. M., Venkov S. S., Dneprov S. А., Sumina T. G., Sposoben li prepodavatel’ SPO, ne imeyushchiy professional’no-pedagogicheskogo obrazovaniya, reshat’ zadachi vospitaniya? [Can vocational institution teacher without pedagogical education perform the tasks of upbringing?] Pedagogicheskoye obrazovaniye v Rossii – Pedagogical Education in Russia, 2017, no. 1, pp. 13–22 (in Russian).
6. Velichko N. Yu. Issledovaniye udovletvorennosti i loyal’nosti potrebiteley obrazovatel’nykh uslug v sovremennykh usloviyakh [Satisfaction and loyalty study of consumers of educational services in modern conditions]. Vestnik Severo-Kavkazskogo gumanitarnogo instituta – North-Caucasus Humanitarian Institute Bulletin, 2016, no. 3 (19), pp. 18–24 (in Russian).
7. Gladusha B. V., Gotsadze E. I., Velichko N. Yu. K voprosu o neobkhodimosti sozdaniya metoda otsenki udovletvorennosti studentov kachestvom obrazovatel’nykh uslug [On the issue of the need to create a method for assessing students’ satisfaction with the quality of educational services]. Obrazovaniye i kul’tura sovremennogo spetsialista [Education and culture of a modern specialist]. Rostov-on-Don, 2014. Pp. 39–44 (in Russian).
8. Dneprov S. А., Valiev R. А. Faktornyy analiz otnosheniya studentov pedagogicheskikh vuzov k dogonyayushchemu, sinkhronnomu i operezhayushchemu obrazovaniyu [Factor analysis of the attitude of students of pedagogical universities to catch-up, synchronous and advanced education]. Obrazovanie i nauka – Education and Science, 2009, no. 9, pp. 38–45 (in Russian).
9. Nasledov А. D. Matematicheskiye metody psikhologicheskogo issledovaniya. Аnaliz i interpretatsiya dannykh [Mathematical methods of psychological research. Analysis and interpretation of data]. Saint Petersburg, Rech’ Publ., 2004. Pp. 102–106 (in Russian).
10. Repova M. L. Obshchaya teoriya statistiki v skhemakh, formulakh i tablitsakh [General theory of statistics in schemes, formulas and tables]. Аrkhangel’sk, ASTU Publ., 2007. 24 p. (in Russian).
( 468.22 kB ) 
( 461.27 kB )
Issue: 7, 2018
Series of issue: Issue 7
Rubric: VOCATIONAL TRAINING
Pages: 160 — 167
Downloads: 815