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CERTIFICATION OF SERVICES AND PERSONNEL IN THE FIELD HOUSING // Tomsk State Pedagogical University Bulletin. 2011. Issue 12 (114). P. 52-57

This paper is the result of a study major issues related to the functioning of the system of voluntary certification of services and personnel in the field of housing and communal services in Russia. These goals, objectives, principles and objects of voluntary certification.

Keywords: voluntary certification services, housing and communal services, housing services, service users, objectives, goals, objects, principles, standards, quality of service